careers at
Saf-T-Swim

Turn your passion into your career!

IF YOU’RE PASSIONATE ABOUT KIDS OR THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

There are few times in life where you find the opportunity to truly make a difference.  At Saf-T-Swim, we do it everyday!  Not only are we teaching a life saving skill, we’re instilling a sense of pride and confidence in kids every day.  

Join a culture where it’s okay to be silly, smile and laugh, or just have a splash. We have proudly taught swim lessons – millions of them – for more than 35 years! But it’s not just our swim techniques that made us Long Island’s #1 Swim School, it’s also our people. At Saf-T-Swim, we’re more than a team, we are family! Our swim teachers and office staff are dedicated to providing life saving skills to keep you or a loved one safer around the water. Enjoy a fun environment that offers flexible hours, paid training and employee benefit rewards.

We offer flexible schedules, full-time and part-time positions and a culture you will crave. Our advanced training program will make you confident to take the plunge whether this is your first experience teaching swim lessons or you’re a seasoned swim coach. 

Ready for an opportunity to make a real difference?  Jump-in … our water is warm … 

Manager

Job Description

As the leader of customer service and sales, managers are responsible for overseeing all facility operations, delivering results and profitability. Managers should uphold and embody our “Five Smooth Sailing” core principles; possess a love of teaching, while being a team builder and contributor, one who is always striving for the betterment of the location and the Saf-T-Swim brand. As leaders, managers will be relied upon to run their facility with a sense of ownership, be forward-thinking and problem solvers. Dependability and a high level of commitment are essential for success.

Responsibilities
  • Exude a passion for teaching high quality swimming lessons and deliver an excellent customer experience by leading by example and ensuring employees meet our Saf-T-Swim customer service commitment.
  • Create staff schedules that meet the needs of the business both daily and weekly. Ensure the management team weekly schedule meets the instructor hours requirement as set by the company.
  • Ensure staff is goal oriented, trained to identify sales opportunities and consistently communicate Saf-T-swim programs and promotions.
  • Develop and maintain a high performing team through recruiting, hiring, training, and evaluating.
  • Ensure quality assurance measures are adhered to and maintain a safe, secure and compliant work environment.
  • Analyze P&L statements and make sound business decisions regarding driving top line revenue, while controlling payroll and expenses to maximize profitability.
  • Manage financial transactions: do all necessary banking and deposits and ensure that all cash handling procedures are being followed.
  • Maintain appropriate and accurate inventory levels of merchandise and supplies.
  • Perform other duties as assigned.
Qualifications
  • Outstanding customer service, communication, written and interpersonal skills.
  • Strong selling, leadership and team development skills.
  • Solid planning and organizational skills with an ability to execute at a high level and attention to detail.
  • 3+ years of experience in a customer service-oriented role and 2 years supervisory experience. Proven ability to delegate responsibilities and follow up with staff in a timely manner.
  • Ability to analyze and interpret detailed sales reports and statistical data.
  • Working knowledge of Microsoft Outlook, Word, and Excel.
  • High School degree or equivalent.
  • Ability to work a flexible schedule including day, evening, weekends, and/or holidays. Must maintain a 40-hour work week.
  • Legal documentation establishing your identity and eligibility to be legally employed in the US.
  • Required Certifications Accepted by the County: 
    • Lifeguard and CPR
    • Certified Pool Operator (CPO) (based on facility needs).

Assistant Manager

Job Description

Assistant Managers support the manager in delivering customer service standards, driving sales through appropriate scheduling, staffing, training and overall efficient operation of each location. The Assistant Manager executes the Manager’s staffing plan through recruiting, interviewing and training of new hires. They possess a passion for teaching students of all ages swimming and water safety skills. As an acting manager on duty, they will be responsible for the overall operation of the school in the absence of the manager. They help the Manager build a strong team by motivating, training, and coaching all team members to achieve results.

Responsibilities
  • Exude a passion for teaching high quality swimming lessons an ensure quality assurance measures are in place.
  • Drive excellent customer experience by leading by example and coaching the staff on delivering service with a smile and resolving customer issues in a timely manner.
  • Coach and motivate sales associates to meet all sales goals and set daily and weekly goals in the absence of the facility manager.
  • Support manager’s talent plan by recruiting, hiring, training, scheduling and evaluating.
  • Maintain a safe, secure, and compliant work environment.
  • Provide performance feedback, follow-up on performance action plans for team members as directed by the manager.
  • Create staff schedules that meet the needs of the business both daily weekly and confirm customer enrollment is accurate in the system.
  • Support the manager in controlling payroll expenses and accurate scheduling by making necessary changes on the daily schedule.
  • Conduct Pool maintenance and chemical adjustments daily.
  • Conduct daily shift meetings with both AM and PM staff addressing promotions and/or other issues.
  • Manage financial transactions and do all necessary banking and deposits and ensure that cash handling procedures are being followed.
  • Conduct accurate inventory counts of Merchandise, Chemicals, Cleaning and Office Supplies and submit inventory list and purchase orders to Manager for approval.
  • Perform other duties as assigned.
Qualifications
  • Outstanding customer service, communication, written and interpersonal skills.
  • 2 years of supervisor experience in a customer service centric environment.
  • Solid planning and organizational skills and a proven ability to delegate responsibilities to staff.
  • Knowledge of Microsoft Outlook, Word, and Excel.
  • High school degree or equivalent.
  • Sense of urgency while being detail oriented.
  • Ability to work a flexible schedule including day, evening, weekends and/or holidays. Must maintain 40-hour work week.
  • Legal documentation establishing your identity and eligibility to be legally employed in the US.
  • Required Certifications Accepted by the County:
    • Lifeguard & CPR
    • Certified Pool Operator (CPO) (as facility needs).

Supervisor

Job Description

The Supervisor oversees and directs team members to ensure customer service, sales goals and Saf-T-Swim training standards are met daily. In the absence of the management team, a supervisor is responsible for the efficient and overall operation of the Swim school. They support the Manager’s daily operational plan through accurate scheduling, motivating, training and coaching team members to achieve results.

Responsibilities
  • Model excellent customer service skills and coach employees to do so.
  • Supervise and direct employees based on daily schedule and their role requirements
  • Recommend hiring, disciplinary actions, promotions and recognition for team members.
  • Schedule and conduct on-going training.
  • Resolve customer/employee issues professionally; escalate to management team when necessary.
  • Ensure all sales associates and instructors are following proper policies and procedures.
  • Perform Administrative duties and conduct Facilities Checklist daily.
  • Maintain Inventory and merchandise displays.
  • Maintain facility and ensure overall cleanliness and safety standards are met.
  • Perform required opening and/or closing, cash handling and banking procedures.
  • Perform other duties as assigned.
Qualifications
  • Excellent time management skills.
  • Previous Supervisory experience a plus.
  • Ability to work a flexible schedule including day, evening, weekends and/or holidays.
  • High school degree or equivalent.
  • Consistently work 30+ hours a week, not to exceed 40 hours.
  • Regular, dependable attendance and punctuality.
  • CPR/Lifeguard certifications.
  • Legal documentation establishing your identity and eligibility to be legally employed in the US.
  • Physical Demands:
    • Occasionally, must be able to lift and/or move about 25lbs and possibly climb ladders.

Instructor

Job Description

Our Saf-T-Swim instructors have a deep passion for teaching and working with children of all ages. As an instructor you will provide necessary life-saving skills alongside teaching children to love but respect the water. Instructors are responsible for teaching in accordance with Saf-T-Swim's standards, following the curriculum and customizing the lessons to teach the child at their own pace. All Instructors are required to improve their teaching abilities through ongoing training provided by Sr Instructors and Managers.

Responsibilities
  • Teach swimming skills in accordance with Saf-T-Swim's curriculum in a fun, positive manner.
  • Provide continuous, positive feedback to student and customers regarding their swimming progress.
  • Structure class time appropriately to incorporate repetition, reinforcement, and introduction of required skills while conducting a quality lesson.
  • Create a vision for the parent to understand where the lessons are leading and provide constructive feedback, adapting their teaching style to suit the student’s needs.
  • Contact students prior to upcoming session and update student information in the system.
  • Communicate promos and packages to parents and educate them about re-registering.
  • Perform other duties as assigned.
  • Regular, dependable attendance and punctuality.
Qualifications
  • Must enjoy working with infants and children.
  • Friendly, confident and possess love of the water.
  • Ability to handle high pressure/stressful situations.
  • Demonstrated ability to use sound judgment when making decisions regarding the student’ s safety and well-being.
  • Neatly groomed/good hygiene.
  • Ability to work a flexible schedule including day, evening, weekends and/or holidays.
  • Legal documentation establishing your identity and eligibility to be legally employed in the US.
  • Physical Demands: 
    • Must be able to push, pull and carry up to 50 lbs.
    • Preferably have CPR certification and Lifeguard certification.
    • Must be comfortable holding newborns.

Saf-T-Swim Sales Associate

Job Description

As a Sales Associate you are the friendly face of Saf-T-Swim both on and off the phone. You are responsible for delivering top line sales through customer outreach, converting leads and customer incoming calls. You are expected to interact with all customers, students, and staff members in an upbeat and positive manner, creating a welcoming environment that supports the Saf-t-Swim Brand standard. You are a knowledgeable resource for all our Saf-T-Swim programs and products, and you are the driving sales force from the initial inquiry to the close of the sale.

Responsibilities
  • Possess a working knowledge of all programs and products offered, scheduling, pricing, and recommend merchandise add-ons. Promote the sale of merchandise and electronic gift cards.
  • Convert leads into registrations and encourage registration for new and current customers by asking open-ended questions to determine customer needs, making appropriate product package recommendations and overcoming customer objections with additional information.
  • Establish an ongoing relationship with customers to drive long term enrollment through consistent communication and being well informed regarding their child’s lesson progress.
  • Confirm all current customers are scheduled far enough in advance to promote full schedules.
  • Maintain a calm professional demeanor when faced with customer dissatisfaction by gracefully diffusing the disgruntled customer’s concerns and objections and escalate to a manager or supervisor when unable to resolve customer issues.
  • Ensure all current and past registration forms are completed with all required information and signatures and process financial transactions in a timely manner in our systems.
  • Perform other duties as assigned.
Qualifications
  • Working knowledge of computers and Microsoft products.
  • Ability to work a flexible schedule including day, evening, weekends and/or holidays.
  • Have a clear pleasant voice, a cheerful disposition and possess strong communication skills; conscientious, enjoy sales, outgoing, quick learner, assertive, efficient and strong problem solver.
  • Regular, dependable attendance and punctuality.
  • Wear professional attire and be well-groomed.
  • Legal documentation establishing your identity and eligibility to be legally employed in the US.

Lifeguard

Job Description

As a Saf-T-Swim lifeguard you are responsible for ensuring the overall safety of all students, patrons, and staff members in and around the pool area. It is your obligation to ensure all rules and regulations are being followed including Saf-T-Swim's swim diaper policy. As a lifeguard, you must be prepared to respond swiftly and professionally in the event of an emergency of any kind.

Responsibilities
  • Maintain constant, uninterrupted surveillance of patrons in the pool area using proper 10/20 scanning method.
  • Act immediately and appropriately to secure safety of everyone in the pool area in the event of an emergency.
  • Provide emergency care treatment as required until the arrival of emergency medical services.
  • Prepare and maintain preliminary pool area Incident Reports for both customers and employees.
  • Must always wear a whistle and know how to use it accordingly.
  • Check pool equipment for readiness, ex.: Backboard, pool buoy.
  • Perform other duties as assigned including required pool maintenance
Qualifications
  • Interact professionally with employees, customers and students while not becoming distracted when on duty.
  • Keep and maintain current lifeguard and CPR certifications that are recognized by the Department of Health, by county, for swimmers of all ages.
  • Ability to work a flexible schedule including day, evening, weekends and/or holidays. Dependable attendance and punctuality.
  • Possess a strong swimming background.
  • Legal documentation establishing your identity and eligibility to be legally employed in the US.
  • Physical demands:
    • Must be able to lift, push and pull up to 75 lbs.
    • Requires close supervision and the ability to adjust focus often.
    • Frequently required to stand, walk, kneel and be able to reach with both hands and arms.
    • Must be able to complete all lifeguard certification qualifications efficiently.

Saf-T-Swim
SWIM SCHOOL

EMAIL US

info@saf-t-swim.com

CALL US

1(866) 723-3794

13 LOCATIONS
ACROSS LONG ISLAND

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