FREQUENTLY
ASKED QUESTIONS

Have a question? Here are the answers to some of the more common questions we get asked.

We’re Here to Help Answer Your Questions

We want to make sure you are prepared and excited for your lessons with us! Below are answers to some of our most frequently asked questions!

Q. How do I register for lessons?

A.

Call us at 1(866) 723-3794 or stop by our front desk to register for lessons!

Q. When do I re-register for more lessons?

A.

Re-register as soon as possible! It is even recommended that re-registering should be done after the 1st or 2nd class. Keep in mind that we have a first come, first served registration policy; in order to help secure your day and time, register as soon as possible! Most of our students swim year-round and register for sessions well in advance to keep their preferred class time.

Q. What is a session, how many lessons?

A.

Each session consists of six (6) half (½) hour lessons.

Q. Why isn’t my lesson time held for me in future sessions?

A.

Our class times are reserved on a first come, first served basis. You can secure your lesson time by registering. While we make every effort to remind you it is time to re-register, it is ultimately your responsibility to secure your spots well in advance to avoid losing them.

Q. Can I cancel a class? What happens if I miss a class?

A.

Yes, you can cancel a class.  As long as you cancel by 9 am the morning of your class,  you will be allowed to make-up your lesson. Your make-up lesson must be used within 3 months of the missed class date.

Q. How do I make-up a missed class?

A.

Please call or stop by the front desk to schedule your make-up lessons. We encourage you to book your make-up sooner rather than later. All make-ups must be used within 3 months of the missed class. The more proactive you are, the easier it will be to use your make-ups. Make-ups do not have to be completed with your child’s teacher. In fact, we highly recommend you try other teachers. This allows the possibility of developing a relationship with a different teacher, while benefiting from his/her style and techniques.

Q. Why should my child swim year-round?

A.

Swimming is an important lifesaving trained skill and the best way to protect your child from the very real dangers pools and any open body of water can present. Year-round swimming benefits your child by building muscle, aiding coordination, and developing and retaining lifesaving water safety skills.

Q. Does my child need a swim diaper?

A.

To ensure our pools safe and sanitary, it is our policy that all children under the age of 4 must have 2 cloth reusable swim diapers or a combination of a cloth swim diaper along with trunks or a bathing suit with the swim diaper built-in. Even if potty-trained, accidents can happen. Disposable swim diapers are not permitted. We offer reusable swim diapers for sale in our lobby. Stop by our front desk and we'll help you find one that fits your child perfectly.

Q. Will I have the same teacher every time?

A.

We will make every effort to maintain consistency with your child’s teacher. However, scheduling conflicts or illnesses do sometimes occur and you may be given a substitute teacher. By working with your child, the substitute can give you a fresh prospective of your child’s progress and expose your child to another teaching style and technique that may be beneficial.

Q. If my child cries, doesn’t want to go in the pool without me, or is afraid – should I still attend?

A.

Please remember that this is a new experience and it will take some time for your child to adjust. Saf-T-Swim and you, as the parent, must become partners, with a mutual goal to get your child to become comfortable and responsive to the water in a positive way. Even if your child is crying, keep in mind that they will still be learning. Similar to learning your ABC’s and 1,2,3’s, learning to swim takes patterning and repetition. Our teachers are trained to work through the tears while making each lesson both fun and productive.

Q. How long is each lesson? How often should my child attend?

A.

Each lesson is ½ hour long (30 minutes) and students usually attend 1-2 lessons each week. We encourage all swimmers to attend classes on regular weekly schedule. Consistency and frequency are important factors in retaining and progressing your child's swim skills.

SAF-T-Swim
SWIM SCHOOL

EMAIL US:

info@saf-t-swim.com

CALL US:

1 (866) SAFE-SWIM

1(866) 723-3794

Find A Class

READY TO SWIM?

1(866) 723-3794

TESTIMONIALS

Equasia Y.

“Our swim teacher is awesome with my son who is in his terrible two's.”

Jenn D.

“After trying 4 different swimming classes for my daughter- at 4 years old we finally found a wonderful place. Saf-T-Swim is wonderful, and quite frankly, a relief.”

Kate T.

“My daughter started at 6 months and she loves her lessons! The instructors are the best! ”