FREQUENTLY
ASKED QUESTIONS

Call us at 1(866) 723-3794 or stop by our front desk to register for lessons!

Life happens, we get it! Swimmers are eligible for 1 make-up class each calendar month due to an absence. Please note that make-ups are based on schedule availability.

Please call or stop by the front desk to schedule your make-up lesson. Swimmers are eligible for 1 make-up class each calendar month due to an absence. (In the event your location is closed due to weather, mechanical issues, a fecal accident, or instructor unavailability - you will be granted an automatic make-up.)

Swimming is an important lifesaving trained skill and the best way to protect your child from the very real dangers pools and any open body of water can present. Year-round swimming benefits your child by building muscle, aiding coordination, and developing and retaining lifesaving water safety skills.

To ensure our pools safe and sanitary, it is our policy that all children under the age of 4 must have 2 cloth reusable swim diapers or a combination of a cloth swim diaper along with trunks or a bathing suit with the swim diaper built-in. Even if potty-trained, accidents can happen. Disposable swim diapers are not permitted. We offer reusable swim diapers for sale in our lobby. Stop by our front desk and we'll help you find one that fits your child perfectly.

We will make every effort to maintain consistency with your child’s teacher. However, scheduling conflicts or illnesses do sometimes occur and you may be given a substitute teacher. By working with your child, the substitute can give you a fresh prospective of your child’s progress and expose your child to another teaching style and technique that may be beneficial.

Please remember that this is a new experience and it will take some time for your child to adjust. Saf-T-Swim and you, as the parent, must become partners, with a mutual goal to get your child to become comfortable and responsive to the water in a positive way. Even if your child is crying, keep in mind that they will still be learning. Similar to learning your ABC’s and 1,2,3’s, learning to swim takes patterning and repetition. Our teachers are trained to work through the tears while making each lesson both fun and productive.

Each lesson is ½ hour long (30 minutes) and students usually attend 1-2 lessons each week. We encourage all swimmers to attend classes on regular weekly schedule. Consistency and frequency are important factors in retaining and progressing your child's swim skills.