Saf-T-Swim School
Policies, Procedures, Release of Liability and Fee Agreement
It is critical that you understand the Policies, Procedures, Release of Liability and Fee Agreement of the Saf-T-Swim School system to ensure each student has a fun, rewarding and safe experience when learning to swim.
Class Times
The vast majority of our Baby & Me, individual (1x1), semi-private and group lessons are 30 minutes in length, one day per week. Classes are held at the same time and day of the week during each week of the program. However, we do offer other lesson formats to address our various customer requirements. Please note the class description for each lesson format before you enroll.
Registration
There are no registration deadlines for the Saf-T-Swim School system. Students who are registered for lessons can sign up and join lessons at any time, subject to available capacity and the number of requested lessons, as solely determined by the Saf-T-Swim School location for which they have been registered.
Tuition and Fees
- Monthly program: Once your student is registered for classes within the monthly program, you will be billed for the first month’s tuition and an annual service fee. The amount of tuition for the first month will be determined based on the number of available classes remaining in that particular month. For each month thereafter, you will be billed monthly until you notify us of your desire to withdraw your student from classes (see “Withdrawing from Lessons” below). The monthly amounts of tuition may vary based on the number of weeks in each respective calendar month and will be billed on the 25th day of the month preceding the calendar month in which the classes will be held. For example, if you enroll your student in January, you will be billed the tuition and fees for January at the time of enrollment, and then you will be billed on January 25 for the tuition and fees corresponding to classes held in February. Tuition rates may differ according to location, day and/or time of the lessons provided.
- Promotional bundles, camps or clinics: Once your student is registered for classes as part of any promotional bundle, camp or clinic, you will be billed the full amount of the tuition for such program; plus an annual service fee.
Annual Service Fee
An annual service fee must be paid by you for each student when he/she is registered for any of the above programs regardless of the length of program. Thereafter, the annual service fee will be billed during the month of January and is not refundable or transferable for any reason. The amount of the annual service fee is $35.
Methods of Payment
Electronic payments are the preferred method of payment accepted by the Saf-T-Swim School system. Electronic payments include credit cards, debit cards and E-checks (electronic transfers from your bank account where you supply us with your bank routing number and account number). You are responsible for making sure your electronic method of payment remains current and valid. In the event your method of payment lapses for any reason and we are unable to collect payment from you, your student(s) may be withdrawn from classes at the sole determination of the Saf-T-Swim School system. Checks and cash payments may be accepted at point of sale in each location for first time enrollment or monthly tuition (as long as tuition payments are made prior to the 25th of each month). In some cases, third-party payment arrangements will be accepted (please see below).
Tuition and Annual Service Fee Paid by Third-Party
Tuition and the annual service fee for any program can be paid on behalf of a student by a third-party (i.e., someone who is not a parent of the student). Any third-party payer must execute a third-party payer agreement and provide his or her credit card information. Such credit card information will be used to bill the third-party payer for the duration of any swim lesson program in which the student is enrolled, unless the third-party payer instructs otherwise. In the event the third-party payer fails or refuses to pay any amounts due for lessons provided to the student, the customer who originally registered the student for swim lessons will be responsible for any unpaid tuition and annual service fee payments due to the Saf-T-Swim School system.
Refunds and Cancellations after Initial Registration
We will grant you a full refund (of the applicable tuition and the annual service fee) if you cancel your student’s initial registration for a program within the first 48 hours after you have paid the tuition and annual service fee for such program. No refund will be provided in connection with any cancellations made after this 48-hour time period, regardless of the reason for such cancellation. Please understand that when you enroll your student in a program, you are reserving a slot in a program that is in high demand and could be filled by other students. As a result, your payment for reserving a slot in that program will be retained by the Saf-T-Swim School system even if your student does not attend any lessons provided in such program. Accordingly, it is your responsibility to make sure your vacations, appointments, and other activities do not interfere with any of the lessons in a program for which you have enrolled your student and paid for a slot in such program.
Withdrawing from Lessons
To withdraw a student from lessons under any program after the student has begun taking lessons within that program, log in to your account via the Saf-T-Swim customer portal on iClass Pro and complete the withdrawal option for your student. To withdraw the student from lessons you may use the customer portal request form or contact the Saf-T-Swim location directly to request a withdrawal form be filled out. In order to avoid being charged for the next month of lessons, you must withdraw your student on or before the 15th day of the month. If you submit a withdrawal form after you already have been billed the tuition for the next month of lessons, you will receive a refund as follows:
|
Weeks / Days after the Billing Date for the Next Month of Lessons |
Percent of Refund You Will Receive |
|
First week (including the 7th day) |
50% |
|
Second week (8th day to 14th day) |
25% |
|
After second week (15th day and after) |
0% |
Make-Up Lesson Due to Facility Closure
In the event a facility is closed due to inclement weather, maintenance, or another reason, a make-up lesson might be scheduled at that particular Saf-T-Swim School location, subject to availability, as solely determined by Saf-T-Swim School. If you are not offered a make-up lesson, your student’s account will be issued a make-up token for the lesson(s) cancelled as a result of the facility closure. All such make-up tokens will be applied towards the tuition for a future lesson (or lessons) only at the Saf-T-Swim School location at which they were issued (i.e., make-up tokens are not transferrable to another Saf-T-Swim School location). Such make-up tokens cannot be converted to cash or transferred to any other account and expire 90 days after the date on which they were issued.
Make-Up Lesson Due to Student Absence
Students are eligible for one (1) make-up lesson every calendar month due to the student’s absence. The make-up lesson must be completed within 90 days from the date of the original absence and is subject to the availability of instructors and the facility at which the original lesson took place, as solely determined by the Saf-T-Swim School. No credit will be given if the student is subsequently unable to attend the scheduled make-up lesson. If you know in advance that your student will be unable to attend the scheduled make-up lesson, please notify us before 9:00 a.m. on the day of that scheduled lesson in order to receive a make-up token. The make-up token can be used for a make-up lesson and expires in 90 days from the date on which it is issued. You can schedule a make-up lesson if there is an available open spot, as solely determined by the Saf-T-Swim School, and we will apply the make-up token as payment for that make-up lesson. A student’s right to a make-up lesson cannot be transferred to another student.
Instructor and Lesson Changes
While the Saf-T-Swim School system does its best to accommodate requests for students to have specific instructors, it cannot guarantee such requests will be granted. Instructor substitutions, schedule modifications, and other changes can and will occur at the sole discretion of any Saf-T-Swim School location. Every Saf-T-Swim School location reserves the unilateral right, based on its sole determination, to cancel, or to change the date and/or time of any lesson at any time.
Timeliness
Please make sure your student is on time for lessons. Lessons begin and end at very specific times. Please arrive early enough so your student has time to stop by the bathroom, get changed and get his/her equipment ready before the lesson begins.
Advancement of Students to the Next Skill Level
Every student will learn skills at different rates. You should never look at another student and wonder why your student is not learning at the same pace as that other student. Swimming is a skill that takes time, patience and plenty of practice. Therefore, students will be evaluated regularly to determine if they have mastered the skills required in conjunction with a particular class level. Instructors will promote students to the next level when they believe they are ready.
Changing Areas, Restrooms, and Locker Rooms
Private changing rooms are for children five (5) years and younger. For older children, please use a family changing room. Do not leave personal belongings in lockers overnight. Any contents left overnight will be removed and placed in the lost and found.
Changing Areas, Restrooms and Locker Rooms - Hosted Facilities (Fitness Centers, Hotels, Apartment Complexes, Recreation Centers, etc.)
Please refer to the specific locker room policies and guidelines of the hosted facility in which the Saf-T-Swim School is located.
Goggles
If your child is a first-time swimmer, we ask that you do not initially send your child with goggles; we will determine when your child is ready to wear goggles. All other students should wear a pair of goggles at every class, unless otherwise directed by their respective instructors. Although we do not offer loaner goggles, goggles are available for purchase at your local Saf-T-Swim Shop.
Swimsuits
All students must wear appropriate swimwear.
Swim Diapers
All students under the age of four (4) years old and students who are not potty-trained must wear a two-cloth reusable (non-disposable) swim diaper. Toilet trained children who are four (4) years old are not required to wear a reusable diaper. Reusable diapers have a tighter fit, which helps to minimize the possibility of accidents in a pool. A swimsuit or a pair of shorts should be worn over the diaper. Even a small accident in the pool can result in a pool closure which could last as long as 24 hours. If in doubt, please do not take the chance. Reusable (non-disposable) swim diapers are available for purchase at your local Saf-T-Swim Shop.
Swim Caps
Any students who have hair long enough to get in their eyes, face or mouth might be required by their Saf-T-Swim School to wear a swim cap in order to enhance their comfort. Swim caps are available for purchase at your local Saf-T-Swim Shop.
Towels
Students must bring their own towels. Towels are not provided by the Saf-T-Swim School.
Watching Lessons
Please remain at the Saf-T-Swim School facility for the entire duration of your student’s lessons. If the lessons are conducted in a dedicated Saf-T-Swim School facility, please watch your student from the viewing area located in the lobby of the facility unless otherwise requested by the student’s instructor. If the lessons are conducted in a facility that hosts the Saf-T-Swim School (e.g., a fitness club or other third-party facility), please watch your student from the pool deck. In either case, our goal is to give each student the best learning experience possible, so please refrain from interrupting your student’s lesson. If you wish to speak with your student’s instructor, please contact a representative at the facility’s front desk to coordinate a meeting with the instructor.
Please Keep Your Eyes on the Pool
Although the majority of our classes are individual (1x1) taught by attentive instructors, it only takes an instant for a child to slip underwater. If this occurs, please alert us immediately in any way possible. We want to keep our students safe and nothing works better than having the helpful eyes of their parents and guardians on their activities at all times.
Food and Snacks
GLASS IS NEVER ALLOWED ON THE POOL DECK. To keep the pool area clean, food and drink are not allowed in the pool area at any time. The only exception to this rule is bottled water as long as it is in a non-glass container.
Crying Children
An upset child will calm down much quicker when realizing he or she must focus on the instructor and Mom or Dad will return when the crying has stopped. Unless requested by the instructor, please remain in the viewing room (Dedicated Facilities) or at a distance on the deck (Hosted Facilities) when your child is crying.
Applicability of Terms and Conditions
It is your sole responsibility to ensure that anyone acting on your behalf in connection with the services offered at a Saf-T-Swim School is aware of, and complies with, the policies and procedures set forth herein.
WAIVER AND RELEASE OF LIABILITY
PLEASE READ CAREFULLY BEFORE ACCEPTING. THIS IS A RELEASE OF LIABILITY AND A WAIVER OF CERTAIN LEGAL RIGHTS. BY SIGNING BELOW, YOU ARE ACKNOWLEDGING AND ACCEPTING THE FOLLOWING:
I am the parent or guardian of the participant(s) identified by me in the iClassPro registration software (each a “Participant”) who will be enrolled in swimming lessons in a Saf-T-Swim School program. I hereby acknowledge that I understand that swimming is a hazardous activity. I recognize that there are risks inherent in the sport of swimming, including but not limited to, minor injuries, major injuries, paralyzing and catastrophic injuries and death. I, individually and on behalf of each Participant, understand and voluntarily accept these risks. Additionally, I, individually and on behalf of each Participant and any other person who may accompany any Participant to a Saf-T-Swim School, consent to precautionary measures taken by the Saf-T-Swim School system as a whole or any particular facility at which any Saf-T-Swim School program is conducted, in striving to reduce potential exposure to contagions or any other matters of public health concern, acknowledging and understanding that the Saf-T-Swim School system, including any such particular facility and its representatives, cannot guarantee that any precautionary measures taken by any of them will fully protect anyone from being exposed to, becoming susceptible to, and/or contracting any contagion or any other matter of public health concern. At the same time, I acknowledge and accept the responsibility I have to take all reasonable precautions for minimizing the risk of transmitting any contagion or somehow exacerbating any matter of public health concern.
Accordingly, I, individually and on behalf of each Participant, do hereby waive, release, indemnify, and forever hold harmless Saf-T-Swim, LLC and each of its franchisees, licensees, and affiliates, and their respective owner(s), directors, officers, agents, employees, representatives, successors and assigns, administrators, and executors, as well as any facility at which any Saf-T-Swim School program is conducted and each of their respective owner(s), directors, officers, agents, employees, representatives, successors and assigns, administrators and executors (collectively, the “Released Parties”) from all liabilities and claims for any injuries, losses, death, damages, or costs (including reasonable attorneys’ and experts’ fees) to myself, any Participant, my spouse, child, guests, unborn child(ren), or relatives which arise out of or are incident to any Participant’s participation in any activities relating to the swimming lessons provided by any Saf-T-Swim School program or my attendance at any activities relating to the swimming lessons provided by any Saf-T-Swim School program, including those caused by any negligent act or omission by any of the Released Parties, by anyone at or using any facility at which any Saf-T-Swim School program is conducted or as a result of a defective product. This provision will apply to ordinary acts of negligence but will not apply to gross acts/omissions of negligence, willful, or wanton acts/omissions or those of an intentional/criminal nature.
AUTHORIZATION FOR EMERGENCY MEDICAL TREATMENT
In the event of a medical emergency involving any Participant, I hereby grant authorization to Saf-T-Swim, LLC, any of its affiliates and franchisees which conduct a Saf-T-Swim School program, and any of their respective officers, employees, or agents, to employ any legally licensed physician or health care facility on behalf of such Participant, and to direct and/or order emergency medical treatment for such Participant. I agree to pay all costs associated with any medical treatment for any Participant, including any transportation and medical facility costs. Further, I acknowledge and agree that neither Saf-T-Swim, LLC and any of its affiliates and franchisees, nor any of their respective officers, employees, or agents, will be liable under any circumstances to anyone for exercising the foregoing authority in the event of an emergency involving any Participant.
PRIVACY POLICY
I hereby affirm that I have read and understand the Saf-T-Swim School Privacy Policy, which is located at https://www.saf-t-swim.com/privacy-policy-saf-t-swim.
COMPREHENSIVE ACKNOWLEDGMENT
I HAVE CAREFULLY READ ALL OF THE ABOVE INFORMATION, ACCEPT AND ACKNOWLEDGE IT WITH FULL KNOWLEDGE OF ITS CONTENTS AND SIGNIFICANCE. BY CLICKING “ACCEPT” HERE, I UNDERSTAND THAT THE INFORMATION PRESENTED WILL GOVERN MY RELATIONSHIP AND EACH PARTICIPANT’S RELATIONSHIP WITH THE SAF-T-SWIM SCHOOL PROGRAM. MY ACCEPTANCE HERE SUPERSCEDES ANY OTHER AGREEMENT, WRITTEN OR ORAL, THAT MAY HAVE BEEN PRESENTED TO ME WITH RESPECT TO MY RELATIONSHIP WITH ANY SAF-T-SWIM SCHOOL.
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